Returns and refunds

Our fault: damaged, wrong or short

If a parcel arrives damaged, if what is inside is not what you ordered, or if the count is short, tell us within two days of delivery and we replace it or refund it, whichever you prefer. We pay the return courier, and you pay nothing towards it.

Photographs decide these quickly. If a parcel looks crushed, torn or wet at the door, refuse it and tell us — a refused parcel comes straight back to us. If you have already taken it, photograph the outside of the parcel before you open it, then photograph what is inside.

Changed your mind: seven days, unopened

Goods that are unopened and unused, in their original packing, with the seal intact, can come back within seven days of delivery. The packing has to be in a condition we can sell the item out of again.

Seven days is what we normally allow. We are a wholesale shop and we know our regular customers; if you deal with us often and need longer, ask, and we will usually agree. Ask before the seven days are over, not after.

On a return of this kind you pay the courier both ways — the delivery charge on the original order is not refunded, and the cost of sending it back is yours.

What cannot come back

• Opened printing consumables. Ribbons, films, ink, toner, laminating pouches and cleaning kits, once the seal or the wrapper is broken. We cannot sell an opened consumable to the next customer, and we will not pass one on as new — so we cannot take it back.
• Cut lengths and cut film. Anything cut to a size you asked for.
• Cards printed, punched or written on, or any item used in a machine.
• Anything ordered specially for you that we do not normally keep in stock, unless it is faulty.
• Goods where the packing is torn, missing or unfit to sell from.

None of this applies when the item was faulty or was not what you ordered. That is the first section above, and it stands whether the pack is open or not.

How to start a return

On WhatsApp. It takes a minute:

• Send us your order number — it looks like YA-2609-0042 and is on the order page in your account.
• Say which item and how many.
• Send a photograph: the parcel and the damage if something is wrong, or the sealed pack if you are returning it unopened.
• Say what you want — a replacement or the money back.

We will answer with a yes or a no and, if yes, where to send it or when we will collect it. Do not send anything back before we agree to it — a parcel that turns up unannounced can sit at a courier office for days with nobody expecting it.

The refund itself

We check the goods when they reach us — that is usually the same day — and refund within three to five working days of that check.

The money goes back to the UPI account it came from. We do not send a refund to a different account or a different number, because that is exactly how a refund gets sent to the wrong person. If you paid cash on delivery, tell us the UPI id to pay it back to and we will confirm it with you first.

There is nothing automatic about it. A person here sends it, the same way a person here checked your payment. If it has been longer than five working days since we received the goods, message us with the order number and we will look.

What is not refunded

• The delivery charge on a return that is not our fault. If the order was over the free-delivery threshold there was no charge to refund.
• The cost of sending goods back to us, on a return that is not our fault.
• Any part of an order you have used, opened or cut.

When the fault is ours, none of this applies: you get the whole amount back, delivery included, and we pay the return.

Cancelling instead of returning

Cancelling is easier than returning, so do it early if you can. You can cancel your own order from your account while it is still awaiting payment or awaiting our confirmation, and a paid order cancelled that way is refunded in full. After we have confirmed it, ask us on WhatsApp — we can still cancel it for you at any time before it is handed to the courier. Once it is dispatched, it becomes a return.