Astha Computer · Remote support
Software problem?
We fix it live, over a remote session.
Free download — UltraViewer, official Remote support since 2020
Windows acting up, software won't install, a setting you can't find — download UltraViewer, share the ID and password it shows you, and we connect and sort it out while you watch.
We have been fixing software problems remotely since 2020 — Windows issues, driver and installation problems, Easy Crop and Easy Studio setup, and general troubleshooting, without you having to bring the PC in.
Astha Computer, Raninagar, Murshidabad — a real shop, remote support since 2020
You stay on the call and watch the whole session
You can end the remote connection any time, for any reason
Paid work only after you see and agree the price
How it works
Three steps
from download to fixed.
- 01
Download UltraViewer
Free, from UltraViewer's own official site — we never send you an installer directly, so you can always verify it yourself.
- 02
Share the ID and Password
Open UltraViewer — it shows an ID and a password. Send both to us on WhatsApp.
- 03
We connect and fix it
You watch the whole session on your own screen, and can end it any time. If it turns out to be paid work, we tell you the price before doing it.
FAQ
Common questions
What is UltraViewer, and is it safe?
UltraViewer is a free, widely used remote-desktop tool — similar to TeamViewer or AnyDesk. You only ever download it from ultraviewer.net, UltraViewer's own site, never from us, so you can verify it yourself before running it. Nothing connects until you share the ID and password it shows you, and you can close it at any time.
Can you see or take anything from my computer without me knowing?
No. The session only starts after you give us the ID and password, you watch everything we do on your own screen the whole time, and you can end the connection the moment you want to, for any reason.
Is the remote session free?
Looking at the problem and telling you what is wrong is free. If it turns out to need paid work — a licence, a part, a longer job — we tell you the price first and only start once you agree.
Do you support customers outside India?
Yes — a remote session works from anywhere with an internet connection. Tell us your country on WhatsApp and we will tell you what works for payment and timing on our end.
What kind of problems do you fix this way?
Windows issues, driver and installation problems, software that won't open or update, printer and scanner setup, and getting Easy Crop or Easy Studio running on your PC. A hardware fault still needs the machine in front of us.
Contact
Tell us what's wrong
Message us on WhatsApp — what the problem is, and once you've downloaded UltraViewer, the ID and password it shows.