Refund and cancellation policy

At a glance

1. Cancelling an order

By you

• Before we confirm it: cancel it yourself from your account. Any amount paid is refunded in full.
• After we confirm it but before dispatch: message us on WhatsApp or email with your order number. We cancel it and refund in full.
• After dispatch: it can no longer be cancelled. You may refuse the parcel at delivery or return it under the rules in section 2 below.
• Easy Crop licence: a licence purchase can be cancelled for a full refund only until the licence is activated.

By us

We may cancel an order if the item is out of stock, the price or description was clearly wrong, the address cannot be served, or the payment fails verification or looks fraudulent. If you have paid, you get a full refund, including delivery charges, and we tell you by SMS, WhatsApp or email.

2. Returns of physical goods

Our fault: damaged, defective, wrong or short

Tell us within 48 hours of delivery and we will replace the item or refund it in full, whichever you choose. We pay the return courier. Delivery charges are refunded too.

If a parcel looks crushed, torn or wet at the door, refuse it and tell us. If you have already accepted it, please record a short unboxing video or take photographs of the outer parcel before opening and of the contents after — this lets us settle the claim quickly with the courier.

This applies whether the pack is open or not: a defective item is always ours to put right.

Changed your mind: unopened goods within 7 days

Goods that are unopened, unused, in their original packing with the seal intact can be returned within 7 days of delivery. The packing must be fit to resell. On this kind of return:

• We refund the price of the goods, including GST charged on them.
• The original delivery charge and the cost of sending the goods back are not refunded, and the return courier is arranged and paid by you.

What cannot be returned (unless defective or wrong)

• Opened printing consumables: ribbons, films, ink, toner, laminating pouches and cleaning kits once the seal or wrapper is broken — for hygiene and quality reasons they cannot be resold.
• Cut lengths or film cut to a size you asked for.
• Cards that have been printed, punched, written on or run through a machine.
• Items specially ordered for you that we do not normally stock.
• Goods with torn, missing or damaged packing caused after delivery.

3. Easy Crop licences (digital product)

An Easy Crop licence is a digital product delivered instantly, so once it is activated it cannot be "returned". Please use the free download to check the software works with your PC and printer before buying a plan.

You are entitled to a full refund if:

• you paid but the licence was not delivered or activated within 24 hours;
• the licence will not activate and our support team cannot fix it within 3 working days;
• you were charged twice for the same licence, or charged for the wrong plan (the difference is refunded);
• you cancel before the licence has been activated.

Claims must be raised within 7 days of payment. After a licence has been activated and is working, the unused part of the plan period is not refundable.

4. How to ask for a cancellation, return or refund

1. Message us on WhatsApp or email yourastha1@gmail.com.
2. Give your order number (for example YA-2609-0042) or, for a licence, the mobile number it was bought with and the payment reference.
3. Say which item and how many, and whether you want a replacement or a refund.
4. Attach photographs or a video if something is damaged, defective or wrong.

We reply within 48 hours with an approval or a reason for refusal, and — for a return — how to send it back or when we will collect it. Please do not send goods back before we approve the return.

5. Refund timeline

• Cancelled before dispatch, or cancelled by us: refund initiated within 2 working days of cancellation.
• Returned goods: we inspect the goods within 2 working days of receiving them, and initiate the refund within 2 working days of approving the return.
• Easy Crop licence: refund initiated within 2 working days of approving the claim.

After we initiate it, the money normally reaches you within 5–7 working days, depending on your bank:

Refunds for online payments are made through Cashfree Payments to the original payment method only. We do not refund to a different card, account or person, so that a refund cannot be misdirected. We send you the refund reference number when it is initiated; your bank can trace the credit with it.

If you have not received the money within 7 working days of the refund reference, contact us and we will follow it up with Cashfree and the bank.

6. Failed and duplicate payments

If money is debited but the payment fails, or the order does not appear, you do not need to ask: the bank or Cashfree reverses it automatically, normally within 5–7 working days. If you were charged twice for the same order, tell us and we refund the duplicate in full within the timelines above.

7. What is not refunded

• Delivery and return courier charges on a change-of-mind return.
• Goods that are opened, used or cut, unless they were defective or wrong.
• An Easy Crop licence that has been activated and works.

Where the fault is ours, none of these exclusions apply.

8. Grievances

If you are not satisfied with how a request was handled, contact our Grievance Officer — Proprietor, Astha Computer, BDO Road, Raninagar, Murshidabad, West Bengal 742308; yourastha1@gmail.com; +91 90910 02004. We acknowledge within 48 hours and resolve within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. Your rights under the Consumer Protection Act, 2019 are not affected by this policy.

See also our terms and conditions and shipping and delivery policy.