1. Who we are

The website yourastha.in (the "website") is owned and run by Astha Computer, a sole proprietorship firm registered in India ("Astha Computer", "we", "us", "our").

Registered name: Astha Computer (proprietorship)
Registered address: BDO Road, Raninagar, Murshidabad, West Bengal 742308, India
Email: yourastha1@gmail.com
Phone / WhatsApp: +91 90910 02004

"You" and "your" mean the person or business using the website or placing an order.

2. Accepting these terms

By opening the website, creating an account, placing an order or making a payment, you agree to these terms, our refund and cancellation policy, our shipping and delivery policy and our privacy policy. If you do not agree, please do not use the website.

These terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not need a physical or digital signature.

You must be at least 18 years old and able to enter into a contract under the Indian Contract Act, 1872 to buy from us. If you buy for a business, you confirm you are allowed to act for that business.

3. What we sell

Physical goods — PVC cards, printing materials, films, ribbons, cables and similar shop items, mostly sold in bulk to cyber cafés and print shops.
Easy Crop licences — time-limited licences to use our Easy Crop desktop software on a Windows PC. A licence is a digital product: nothing is shipped.

Photographs are there to show what an item is. Colour and finish can differ a little between batches and between screens. Product descriptions, sizes and compatibility notes are given in good faith; if you are unsure whether an item suits your printer or process, ask us before you buy in quantity.

4. Your account

Give a real name, mobile number, email and delivery address. Keep your password to yourself — anything ordered from your account is taken as ordered by you. Tell us at once if you think someone else has used it.

We may suspend or close an account that gives false details, abuses the website, attempts fraud or breaks these terms.

5. Orders

An order you place is an offer to buy at the price shown. A contract is formed only when we confirm the order and you receive the confirmation message. Your payment being taken does not by itself mean the order is accepted.

We may refuse or cancel an order for a genuine reason: the item is out of stock, the price or description was clearly wrong, the address cannot be served by a courier, the payment looks fraudulent or fails verification, or the account has abused the shop. If we cancel an order you have paid for, we refund the full amount as set out in the refund policy.

Many items have a minimum order quantity and bulk price steps. Both are shown on the product page and applied by the cart.

6. Prices and GST

All prices are in Indian Rupees (₹). The product page shows the price before tax; GST at the applicable rate is added and shown separately (CGST + SGST within West Bengal, IGST for other states) before you pay. Delivery and any cash-on-delivery charge are shown in the cart before payment. The total shown at checkout is the amount you pay — there are no hidden charges.

Prices and stock can change at any time until an order is confirmed. If a price on your order was clearly wrong, we will tell you before confirming it, and you may cancel for a full refund.

A GST tax invoice is issued for every confirmed order. If you want input tax credit, enter your GSTIN in your account or on the order before the invoice is raised; it cannot be added afterwards.

7. Payment

Online payments on this website are processed by Cashfree Payments India Private Limited ("Cashfree"), a payment aggregator authorised by the Reserve Bank of India. You can pay by UPI, debit card, credit card, net banking, wallets or any other method Cashfree shows at checkout. Where offered, cash on delivery is also available for physical goods.

Your card, bank and UPI details are entered on Cashfree's secure page. We never see or store your card number, CVV, UPI PIN or net banking password.
Cashfree's own terms and privacy policy also apply to the payment.
Your bank or card issuer may charge its own fees (for example, on international cards). Those are between you and your bank.
If money is debited but the order shows as unpaid, do not pay again. The payment is either confirmed automatically within a few minutes or reversed by the bank to your account, usually within 5–7 working days. Contact us with the transaction reference if it is not.
If a payment is found to be duplicate, we refund the extra amount to the original payment method.

We may put an order on hold or cancel it if Cashfree or a bank flags the payment as suspicious.

8. Delivery

Physical goods are delivered to the address on the order. Delivery areas, charges and usual timelines are on the shipping and delivery policy. Risk in the goods passes to you when they are delivered. Please check the parcel at delivery — see the refund policy for damaged or wrong items.

An Easy Crop licence is delivered electronically: it is activated in the app or its key is shown in your account or sent by SMS, WhatsApp or email, normally within minutes of a successful payment and at most within 24 hours.

9. Easy Crop licence terms

A licence gives you a personal, non-exclusive, non-transferable right to use Easy Crop for the period of the plan you bought. You do not buy the software itself.
A licence is tied to the PC and mobile number it is activated on. Moving it to another PC is at our discretion.
The period starts from activation and ends on the date shown in the app. Renewing is your choice; nothing renews automatically without a new payment from you.
Plans, their prices, validity and crop allowance are the ones listed on the Easy Crop page and in the app at the time you pay. If the two ever differ, the app at the moment of payment applies.
A crop is counted for each file that produces a card. A crop you stop before it finishes is not counted.
Crops left unused when you renew carry over to the next plan. Crops and validity cannot be exchanged for cash or moved to another shop.
Payment is by UPI inside the app. The plan starts once the payment is verified; a payment under the plan price is not treated as payment for that plan.
Every new shop gets a free trial from the day it registers, once per shop.
You may not copy, resell, share, crack, reverse-engineer or modify the software or the licence.
Easy Crop works offline. You are responsible for the data on your own PC, for keeping backups, and for having the customer's consent for any identity documents you process.
Try the free download before you buy a plan, so you know it works with your PC and printer.

10. Cancellation, returns and refunds

How to cancel an order, what can be returned, and how and when refunds are made are set out in full in our refund and cancellation policy, which forms part of these terms.

11. Warranty and liability

Goods carry the manufacturer's warranty, if any. We are responsible for supplying the goods you ordered in good condition, and for putting right anything that arrives damaged, defective, wrong or short.

We are not responsible for how an item performs with a printer, setting or process we did not advise on, for delay caused by the courier, weather, strikes or other events outside our control, or for indirect or business losses such as lost profit or a lost customer. Except where the law does not allow it to be limited, our total liability on an order is limited to the amount you paid for that order.

Nothing in these terms takes away your rights as a consumer under the Consumer Protection Act, 2019.

12. Things you must not do

Use the website for anything unlawful, or to buy for fraud.
Use someone else's card, UPI account or identity without permission.
Try to break into, overload, scrape or copy the website or its data.
Upload or send anything harmful, obscene, defamatory or infringing.

13. Intellectual property

The name "Your Astha", "Astha Computer", "Easy Crop", the logos, text, pictures and software on this website belong to Astha Computer or its licensors. You may not use them without our written permission.

14. Privacy

We collect and use your personal data only as described in our privacy policy, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

15. Events outside our control

We are not in breach of these terms if we are delayed or prevented from performing by something outside our reasonable control — for example floods, epidemics, strikes, government orders, courier or network failures. If that lasts long enough that your order cannot be fulfilled, you may cancel it for a full refund.

16. Grievances

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints are handled by our Grievance Officer:

Grievance Officer: Proprietor, Astha Computer
Address: BDO Road, Raninagar, Murshidabad, West Bengal 742308
Email: yourastha1@gmail.com
Phone: +91 90910 02004

We acknowledge a complaint within 48 hours and resolve it within one month of receiving it. Please include your order number.

17. Governing law and disputes

These terms are governed by the laws of India. We will first try to settle any dispute with you by talking. If that fails, the courts at Murshidabad, West Bengal have jurisdiction, without affecting your right as a consumer to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

18. Changes to these terms

We may update these terms from time to time. The date below shows the last change. The terms that apply to an order are the ones on this page on the day the order was placed.

Contact

Questions about these terms? Write to us with your order number, if you have one.

Full details are on the contact us page.

Terms and conditions